DUE TO COVID-19, NO REFUNDS OR EXCHANGES WILL BE PERMITTED AT THIS TIME FOR THE SAFETY OF OUR EMPLOYEES AND CUSTOMERS. WE APOLOGIZE FOR THE INCONVENIENCE.
Orders are not processed on Saturdays, Sundays, or holidays. Standard Shipping: Please allow up to 3-4 business days to process your order BEFORE shipping. When a customer places there order they will be provided with an estimated date of delivery, based on the availability of the selected items and the shipping address.
Signature confirmation is NOT included and your package is not insured.
Kosmotology LLC, is not responsible for late shipments due to holidays, natural disasters, weather delays or any courier delays.
Kosmotology LLC, is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due to their negligence and failure to meet your expectations. Kosmotology LLC IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER.
We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the shipping section, your order will automatically be canceled.
We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters the correct billing and shipping address. We cannot guarantee address changes due to strict shipping and security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as well as NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
If your order is already processed or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is to wait and see if the package is returned, we will contact the customer and reship the order. The customer is responsible for all re shipping costs and handling fees.